Ordering & Delivery

How does shipping work?
We ship nationwide based on total order weight. Rates vary by island and weight bracket.
View shipping rates

Do I need to choose a delivery date?
 Yes – just select your preferred delivery date at checkout. Courier is overnight so we work backwards from your requested delivery date to ensure you are being shipped the freshest product harvested to order.

Is rural delivery available?
Yes, but overnight delivery is not guaranteed. To check if your address is rural, use the CourierPost Address Checker. We recommend using a non-rural delivery address when possible (such as a friend, family or workplace), or select a Tuesday, Wednesday or Thursday (not Friday) delivery.

Can I purchase my order online and pick up from you in-store?

Yes, you can.  At Checkout simply select the delivery date to be the date you will collect from High Country Salmon.  Please write in the Delivery Instructions the day and approximate time you are going to collect your order.  At Checkout, add the Discount Code PICKUP and select "Apply".  This will ensure a 100% discount is applied to delivery charges and your order will NOT be dispatched by Courier.

Can I get salmon delivered overseas?
No – we only deliver within New Zealand. If you are in store, let our staff know if you want to pack product to take with you on an international flight and they can advise and assist.

Can I freeze your salmon?
Yes – fresh salmon freezes well due to its oil content. Because the product is vacuum packed, freezer life is increased. Before use, thaw slowly overnight in the fridge. We don’t recommend freezing smoked or cured salmon as the texture may change once thawed.

Product Info

Can I eat fresh fillets raw?
Yes, if it’s within 3 days of harvest and kept below 5.5 degrees. For the freshest sashimi experience, we recommend ordering a sashimi fillet, which is harvested the same day it’s dispatched.

What’s the difference between freshwater and sea-farmed salmon?
Our salmon live in glacial-fed hydro canals. Constant water flow keeps them fit, resulting in firm flesh and a more subtle, clean flavour compared to sea-farmed salmon.

Tour Groups & Farm Visits

Can tour groups visit?
Yes – for groups of 8 to 25 it is best to book in advance. Book your tour group visit

Issues & Support

My order hasn’t arrived – what should I do?
First, check your tracking number and trace online. But if needed, email our team on sales@highcountrysalmon.co.nz and we’ll help you sort it out.

There’s a mistake with my order – what now?
Email us with your order number and we'll help fix if we can.

My discount code isn’t working – why?
Only one discount or code can be used per order. If you’re unsure, get in touch with our sales team.

I want to make a complaint
At High Country Salmon our focus is on premium product and creating memorable experiences... but we don't always get it right. If things haven't worked well for you, please email our Managing Director jeni@highcountrysalmon.co.nz so that she can look to fix your issue and ensure we are always focused on continuous improvement.

Contacting Us

What are your office hours?
Monday to Friday, 8.30am – 4.30pm (excluding public holidays). The office is closed on weekends.