Ordering & Delivery

How does shipping work?
We ship nationwide based on total order weight. Rates vary by island and weight bracket.
View shipping rates

Do I need to choose a delivery date?
 Yes – just select your preferred delivery date at checkout. We work backwards from this date to ensure you are being shipped the freshest product harvested to order.

Is rural delivery available?
Yes, but overnight delivery is not guaranteed. To check if your address is rural, use the CourierPost Address Checker. We recommend using a non-rural delivery address when possible (such as a friend or family), or select a Tuesday, Wednesday or Thursday (not Friday) delivery

Can I get salmon delivered overseas?
No – we only deliver within New Zealand. If you are in store, let our staff know if you want to pack product to take with you on an international flight and they can advise and assist.

Can I freeze your salmon?
Yes – fresh salmon freezes well due to its oil content. Because the product is vacuum packed, freezer life is increased. Before use, thaw slowly overnight in the fridge. We don’t recommend freezing smoked or cured salmon as the texture may change once thawed.

Product Info

What’s the difference between your fillet types?

• Standard fillet: skin on, bones in – great for cooking
  
  
• Pinboned fillet: skin on, bones removed – also great for cooking
  
  
• Sashimi fillet: skin off, bones cut out, harvested the day of dispatch – best for eating raw
  

Can I eat standard fillets raw?
Yes, if it’s within 3 days of harvest and kept below 5.5 degrees. For the freshest sashimi experience, we recommend ordering a sashimi fillet, which is harvested the same day it’s dispatched.

What’s the difference between freshwater and sea-farmed salmon?
Our salmon live in glacial-fed hydro canals. Constant water flow makes them fitter, resulting in firmer flesh and a more subtle, clean flavour compared to sea-farmed salmon.

Tour Groups & Farm Visits

Can tour groups visit?
Yes – groups of 8 to 25 must book in advance.
Book your tour group visit

Issues & Support

My order hasn’t arrived – what should I do?
First, check your tracking number. Still stuck? Contact the courier. If needed, email our team and we’ll help you sort it out.

There’s a mistake with my order – what now?
Email us with your order number, a brief description, and photos if relevant.

My discount code isn’t working – why?
Only one discount or code can be used per order. If you’re unsure, get in touch with our sales team.

Contacting Us

What are your office hours?
Monday to Friday, 8am – 4pm (excluding public holidays). The office is closed on weekends.